How to Create a Shopify Staff Account and Set Permissions (Step-by-Step Guide)

Adam Gibbs
Adam Gibbs
AI-free content
📅 Updated: 4 November, 2025 / ⏱️ 2 min read

Running a Shopify store is rarely a one-person job.  It takes teamwork whether you are doing customer service, marketing, product uploads, or order fulfillment. Luckily, Shopify makes it easy to collaborate with staff accounts – unique logins for each team member. 

This blog will walk you through how to create a Shopify staff account and set permissions that will keep your store secure and efficiently operating.

 

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Understanding the Shopify Staff Account

A “staff account” on Shopify allows extra users (like employees or agencies) to access your store’s admin without sharing your personal login.

Staff accounts can create their own email and password which aids in tracking activity and account security.

Depending on the permissions you grant, staff members can:

  • Manage orders and products
  • Edit store themes
  • Handle marketing and discount codes
  • View reports and analytics
  • Access apps or integrations
  • Manage settings or billing (if allowed)

Shopify’s role-based access system ensures every user only sees and does what’s necessary for their job.

Step-by-Step: How to Create a Shopify Staff Account

Creating a staff account only takes a few minutes. Here’s how:

Step 1: Log in to Your Shopify Admin

Go to shopify.com/admin and log in as the store owner. Then click “Settings.”

Step 2: Navigate to Users

In the Shopify Admin dashboard, select Users.

Step 3: Add Staff

Click “Compare Plans” to select a membership plan that includes additional staff accounts.

Step 4: Enter Staff Information

Once you’ve selected the plan:

  • Click “Add staff”, and you’ll see a form to enter the staff member’s details. 
  • Enter staff information (First name, last name, and email address).
  • Once you’ve configured the permissions, click Send invite. 

The staff member will receive an email invitation with a link to set up their account.

Conclusion

One of the simplest — but possibly the most effective — ways to help protect your store and improve collaboration is to create Shopify staff accounts with the correct permissions.

Following these steps will help to ensure that:

  • Each team member has the appropriate access.
  • Sensitive information is kept secure.
  • Store operations are structured and in the open.

As you grow your Shopify business, it is even more critical to manage access appropriately; unlike a ramp that leads to restricted access, think of permissions as ways to improve efficiency and trust in your team.

FAQs

The number of staff accounts depends on your Shopify plan:

  • Basic Shopify: 2 staff accounts
  • Shopify: 5 staff accounts
  • Advanced Shopify: 15 staff accounts
  • Shopify Plus: Unlimited staff accounts (with custom roles)

Yes! Always assign the minimum access required, encourage staff to use strong passwords and two-factor authentication, and review permissions regularly for security.

Go to Settings → Users and permissions, click the staff member’s name, scroll down, and select Remove staff account. This immediately revokes their access to your store.

Ask them to check their spam or junk folder. If it’s not there, you can resend the invitation from the “Users and permissions” page in your Shopify admin. Make sure the email address is correct.

Written by Adam Gibbs

Adam is a skilled SEO content expert with a proven track record of crafting high-quality, keyword-rich content that drives traffic, engages readers, and ranks on search engines. With 10+ years of experience in digital marketing and content strategy, Adam specializes in creating blog posts, website copy, and marketing materials tailored to both audience needs and SEO best practices.

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